Cancellation Policy

1. Introduction

This Cancellation Policy explains the rules and process for cancellations and refunds for bookings made through our website. By confirming a booking, you agree to the terms outlined below.

2. Cancellation by Guest

Guests may cancel their booking by contacting our support team or through their account dashboard (if available). The applicable refund amount depends on the time of cancellation:

• More than 7 days before check-in: Full refund of the booking amount, excluding transaction fees (if any).
• Between 3 to 7 days before check-in: 50% of the booking amount will be refunded.
• Less than 3 days before check-in: No refund will be issued.

3. No-Show Policy

If a guest fails to check in on the scheduled date without prior notice, the booking will be considered a “no-show.” No refund will be provided in such cases.

4. Modification of Bookings

Any request to modify the booking (e.g., change dates or room type) must be made at least 48 hours before the check-in date. Modifications are subject to availability and may affect the final booking price.

5. Cancellation by the Property or Management

In rare situations such as maintenance issues, overbooking, or unforeseen circumstances, we reserve the right to cancel a booking. In such cases, guests will receive a full refund or the option to reschedule at no additional cost.

6. Refund Process

Refunds will be processed within 7–10 business days from the date of cancellation approval. Refunds will be issued to the original payment method used during booking. Transaction fees (if applicable) are non-refundable.

7. Early Check-Out

If a guest decides to check out before the scheduled date, no refund will be provided for the unused nights unless otherwise stated in a specific promotional offer.

8. Force Majeure

In the event of circumstances beyond our control (e.g., natural disasters, government restrictions, or pandemics), we may offer a partial or full refund, rescheduling option, or a credit for future bookings at our discretion.

9. Contact Us

For any questions or assistance with cancellations, please contact our support team at support@example.com.

Last updated on: 17/10/2025